GENERAL INFORMATION
Yes, all our pieces incorporate 100% natural Colombian emerald gemstones brought directly from Muzo and Chivor in Boyaca, Colombia.
We work with Silver, plated gold, white gold, yellow gold, cubic zirconia and diamonds.
Please make sure to view the product description for specific item details.
Yes, all our gemstones will come with an appraisal certificate. We are also able to provide an additional GIA (The Gemological Institute of America) certificate at an extra cost.
Our pieces are packaged in custom boxes and bags. Keep your emeralds dry and avoid humidity. Take care to handle your jewellery gently as the emerald is a very delicate stone.
Deliveries within Australia are free. Deliveries outside of Australia will incur a postage fee. We are able to deliver to almost every country worldwide except countries with import restrictions.
Stock items normally take between three and seven working days. Further delays may occur during busy periods such the holidays.
Items on backorder will take ten to fifteen working days.
PAYMENT INFORMATION
All our transactions are processed via PayPal as soon as the sale is processed. This also includes transactions using debit or credit card. PayPal is one of the most secured platforms for online shopping transactions.
Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.
Please notify Colombian Emeralds immediately and we will organise replacement and shipping free of charge. Our email address is [email protected]. Also feel free to call on the number available in the contact us section.
Payment can also be made via bank deposit. Please contact us via email on [email protected] or call us on the number available in the contact us section and we will provide details and/or other payment options.
